Help & Support

1. Contact and Feedback

In the app, open Settings › General › About › Feedback to send a message, or email info@kamillelabs.com. You can copy the address without a mail app.

2. How do I restore Orbis Pro?

Tap Restore Purchases on the app's Pro page and use the Apple Account that made the purchase; a successful restore unlocks Pro again.

If it does not restore, check your network and App Store account, then retry or contact us through Feedback. Do not send passwords or purchase receipts.

3. Why is there no spectrum or sound?

Allow microphone access for Orbis in iPhone Settings › Privacy & Security › Microphone, and check the current audio input and output devices.

4. Where are my recordings?

Choose This device or your own iCloud Drive in Settings › General › Save recordings in; WAV copies are available in the Orbis folder in Files.

5. Can I recover recordings after uninstalling?

Uninstalling removes local app data. Check recordings saved in your own iCloud Drive and any exported copies separately, and keep an independent backup of important recordings.

6. What does feedback send?

Only the text you enter, an optional reply email and the version information you select; recordings, photos and analysis files are not automatically attached.